Billing & Insurance Assistant

Position Summary: This position supports 321go Kids’ operations by maintaining office systems and acts as a liaison between physicians’ offices, insurance carriers and patient families. The Billing & Insurance Assistant works with leadership, therapists and the support staff to support the delivery of care in a safe, friendly encouraging culture according to 321go Kids’ Mission and Core Values.

Essential Functions and Duties:

The following duties are not a comprehensive list of all duties performed by all employees in this role. Employees may be required to perform some, or all the duties listed, and may be required to perform additional duties as assigned:
  • Verify patient insurance or Medicaid coverage and keep families informed of benefits.
  • Assume the responsibility of receiving and sorting incoming payments with attention to credibility
  • Manage the status of accounts and balances and identify inconsistencies
  • Issue and post bills, receipts and invoices
  • Check the validity of debit accounts
  • Update accounts receivable database with new accounts or missed payments
  • Ensure all clients remain informed on their outstanding debts and deadlines including payment plans
  • Provide solutions to any relative problems of clients
  • Write thorough reports on billing activity with clear and reliable data
  • Submit claims to Insurance Companies and Medicaid payers
  • Process and request Prior Authorizations from payers
  • Submit appeals to payers
  • Ensure that documents have appropriate signatures
  • Communicate plans-of-care to physicians’ offices and keep them informed on patient status.
  • Reconcile balances between insurance carriers and patients.
  • Develop and maintain relationships with insurance companies and Medicaid MCE’s
  • Process EOB’s and apply to patient accounts.
  • Keep leadership informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
  • Create systems needed to adapt to changes handed down from Medicaid and insurance companies
  • Perform bi-annual audit of billing system and files
  • Communicate information effectively between leadership, therapists, and other staff members.
  • Maintain confidentiality of patient medical records.
  • Maintain an encouraging, safe, and clean working environment by following all rules and protocols.
  • Read and listen to assigned materials as related to leadership growth.
Knowledge and Skill Requirements:
  • Willingness to serve according to the Mission and Core Values of 321go Kids.
  • Ability to accurately self-assess and improve self-leadership along with new skill development.
  • Ability to take direction from peers and leaders within 321go Kids.
  • Possess creativity, patience, and skills to work with all children and their families.
  • Skill in assessing and prioritizing multiple tasks and projects.
  • Possess excellent communication skills and ability to articulate thoughts.
  • Ability to establish and maintain good working relationships with children of all ages, co-workers, families, and healthcare professionals.
Minimum Qualifications (Education / Experience / Licensure):
  • High School diploma or equivalent.
  • At least 1-year field experience preferred (not required)
  • Experience with Microsoft Office (Word, Excel, PowerPoint) and Microsoft Publisher.
Minimum Physical Requirements/Environment:
  • Job involves ability to clearly communicate through face-to-face conversations, phone conversations, email and at times text communication.
  • The environment is constantly changing, often stressful or noisy, primarily indoors.
  • Some exposure to bodily fluids can be expected.
  • Ability to lift a minimum of 25 lbs.

Equal Opportunity Employment
321go Kids provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Application



321go Kids does not discriminate in employment on the basis of race, color, religion, national origin, gender, age, or disability. No question on this application is intended to secure information which would be used to discriminate.

Are you willing to work irregular schedules and/or overtime as requested?
Are you authorized to work in the United States?
Are you at least 18 years of age?
Have you ever pleaded guilty to, or been convicted of a crime?
Are you able, with or without Accommodation, to perform the functions of the position for which you are applying?



TYPE OF SCHOOL(University/College)

TYPE OF SCHOOL(Trade School/Other)

3 PROFESSIONAL REFERENCES (Excluding relatives)



Present and previous employment including military service (list in order of most recent or current employment first)

May we contact your current employer?


Statement by the Applicant

I fully understand that any offer of employment shall be subject to pre-employment reference checks and drug screens. I understand and agree that if hired by 321go Kids’ Rehab, my employment with this facility is for no specific period of time and may be terminated by either party. All of the information on this application is a full and complete statement of facts and I realize that any false or incomplete information may be grounds for dismissal. I authorize inquiries as to my character and ability and I release those supplying any information and prospective employer from all liability. Upon my termination from this facility whether by dismissal or resignation, I authorize the release of reference information regarding my employment at this facility.

Maximum file size: 52.43MB

Make Appointment